Privacy Policy

Introduction

At Sahem Platform (referred to as "the Platform," "we," "us," or "our"), we are committed to protecting the privacy and security of our users, donors, and visitors. This Privacy Policy explains how we collect, use, and safeguard the personal information you provide when using our platform, making donations, or contacting us.

By using Sahem Platform, you agree to the collection and use of your information in accordance with this policy. Please read this policy carefully to understand our practices regarding your personal data.

Information We Collect

1. Information You Voluntarily Provide

Account Information: Full name, email address, phone number, and password when creating a donor account.
Payment Information: Credit card data or bank account details (processed through secure payment gateways such as Stripe, PayPal, and Wise; not stored on our servers).
Donation Information: Amount, currency, date of donation, and any messages or comments you choose to add.
Contact Information: When you contact us via the contact form, email, or WhatsApp.
Volunteer Information: Skills, availability, and qualifications when registering as a volunteer.
Newsletter Information: Email address when subscribing to our newsletter.

2. Information Collected Automatically

Browsing Data: IP address, browser type, operating system, pages visited, time spent on the platform.
Cookies: We use cookies to enhance your browsing experience, personalize content, and analyze traffic.
Location Data: Approximate geographic location based on your IP address.

How We Use Your Information

We use the information we collect for the following purposes:

Processing Donations: To complete and manage your donation transactions and update you on their status.
Communication: To respond to your inquiries, send notifications about your donations, and provide technical support.
Platform Improvement: To analyze platform usage, improve user experience, and develop new features.
Sending Updates: To send newsletters and updates about our projects (with your prior consent).
Legal Compliance: To comply with applicable legal and regulatory obligations.
Fraud Prevention: To detect and prevent fraudulent or unauthorized activities.

Payment Data Protection

We take the security of payment information seriously. Please note:

We do not store full credit card numbers, CVV codes, or bank account details on our servers.
All credit card payments are processed through trusted, PCI DSS-compliant payment gateways (Stripe, PayPal).
All payment information is encrypted during transmission using TLS protocol.
We use additional authentication (such as 3D Secure) for certain transactions to enhance security.
For cryptocurrency payments, only the wallet address is provided; we do not store your private keys.

Information Sharing with Third Parties

We do not sell, rent, or share your personal information with third parties for marketing purposes. We may share your information in the following cases:

Payment Gateways: We share necessary payment information with Stripe, PayPal, and Wise to process your donations.
Service Providers: With web hosting companies, analytics services, and email services that help us operate the platform.
Legal Compliance: When required by law or in response to a valid legal request.
Protection of Rights: To protect our rights, property, or the safety of our users.

All third parties with whom we share your data are bound by contractual agreements that protect your data and limit its use to specified purposes only.

Cookies

We use the following types of cookies:

Essential: Necessary for the platform to function properly and enable basic features such as login and session management.
Analytics: Help us understand how visitors interact with the platform, improve performance, and identify most visited pages.
Marketing: Used to track users across websites and deliver personalized content and campaigns.

You can control cookie settings through the settings panel available when you visit the platform. You can also configure your browser to reject all cookies.

Your Rights

You have the following rights regarding your personal data:

Right of Access: Request a copy of the personal data we hold about you.
Right to Rectification: Request correction of inaccurate or incomplete data.
Right to Erasure: Request deletion of your personal data under certain circumstances.
Right to Restrict Processing: Request restriction of processing under certain circumstances.
Right to Data Portability: Request transfer of your data to another organization in a structured format.
Right to Object: Object to processing of your data for marketing purposes.
Right to Withdraw Consent: Withdraw your consent at any time when processing is based on consent.

To exercise any of these rights, please contact us at [email protected].

Data Security

We implement strict security measures to protect your data from unauthorized access, alteration, disclosure, or destruction:

Encryption: All data transmitted between your browser and our servers is encrypted using TLS 1.3.
Access Control: Access to your data is restricted to authorized personnel who need it to perform their duties.
Regular Audits: We conduct periodic security reviews of systems and servers to ensure the highest level of protection.
Backup: We perform regular data backups to ensure continuity in emergencies.
Security Updates: We update all systems and software with the latest security patches regularly.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or to comply with legal obligations. Data is securely deleted or anonymized when no longer needed:

Account Data: Retained while your account is active, and for 3 years after last activity.
Donation Records: Retained for 7 years to comply with legal and accounting requirements.
Contact Records: Retained for 2 years from the date of last contact.
Analytics Data: Retained in anonymized form for 26 months.

External Services and Links

Our platform may contain links to external sites such as PayPal, Stripe, and social media platforms. We are not responsible for the privacy practices of these external sites. We recommend reviewing their privacy policies before submitting any personal information.

Children's Privacy

Our platform is not directed to children under 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date at the top of the page. We encourage you to review this page periodically for any changes.

Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Email: [email protected]
Phone: +972 59 918 4228
WhatsApp: +972599184228